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Information regarding the corona virus

(latest updated June 29, 10:23 CET)

The Corona virus

What is happening in Europe and other parts of the world now is extreme, and our main priority is to act based on the situations occurring in certain countries and destinations due to the Corona virus, as fast as we can.

PLEASE – DO NOT CALL OR EMAIL US UNTIL YOUR TRAVEL IS WITHIN 7 DAYS, AT THE PRESENT WE CAN ONLY HANDLE URGENT MATTERS.

ALL official decisions taken that affect a travel to a destination and/or from a departure location or departure country, are found under the “Current situation” section below.

This page is continuously updated, no other official information exists, so we ask you to respect this and to read this information closely before you call or write us.

If your travel is not mentioned on this page, it will, as the situation is right now, be performed as planned.

Please note that some of the decisions made by certain governments have not been coordinated with other (neighboring) countries.

In those cases, we have not received any official information regarding the legal aspects of potential re-funds, and therefore we cannot at this time either answer or act on this.

If you request such answers before those aspects have been sorted and communicated, we ask you to contact your insurance company.

When will your case be dealt with?

We must now focus 100% on the travelers that are affected, and our extended customer service team is working 24/7 to handle all the errands that are flowing in, and they are doing so, without exceptions, in a clear and legally prioritized order:

  • Affected travels with departure today, will be dealt with first.
  • Affected travels with departure tomorrow, will be dealt with thereafter, and so on …

EVERYONE affected will be contacted by us, direct and personally – this we guarantee.

Your travel has been cancelled – what happens next?

Under what conditions can a travel be cancelled?

In case a travel cannot be performed as booked due to official authorities’ recommendations, we are obliged by the Swedish Package Travel Law to attempt to provide an equivalent alternative.

If this is physically impossible or if the situation is of such character that we together with our partners to/on/from the destination cannot deliver the travel as contractually agreed, it will be cancelled. Affected customers have been contacted.

 The travel was cancelled – what happens now?

All elements of your travel were pre-paid by us when you finalized and confirmed the booking, and normally cancelled travels are re-funded by the suppliers quickly – but as we all know, this situation is far from normal, quite the opposite.

Most hotels and airlines are in this extreme situation holding back the re-funding to the travel companies, TripX included, and as those payments are controlling the travel companies’ possibilities to re-fund the customers. It is therefore very difficult to predict when your re-funding can happen. What we can predict, is that it will take significantly longer than usual until we can start processing cases regarding re-funding of canceled travels.

We sincerely regret this and ask for your understanding.

You have not received any cancellation information – how come?

If there is no such situation that impacts our possibility to deliver a booked travel to a specific destination, the travel will be performed as planned and standard cancellation terms and conditions apply.

You have received an offer to re-schedule directly from the airline

If you are presented with an offer directly from an airline or hotel regarding re-scheduling of a flight or a hotel stay that is a part of the package travel you have purchased from us, be aware of that re-scheduling on your own accord will result in the termination of the purchase agreement with us.
If you would accept such an offer – or offer to convert flight or hotel stay to air miles, points, gift certificate or other type of voucher with other supplier/partner than us – you will not be entitled any kind of refunding of the package travel purchased from us.

Which cancellation rules apply?

Travels with cancellation protection
Standard terms and conditions apply. Acute illness is to be verified by a medical certificate, but this can be presented after the travel has been cancelled. Re-funding will be done upon presentation of said medical certificate to TripX.

What does your insurance cover?

We recommend all travelers to investigate what is covered by your home insurance.

You are at a destination and need assistance

If you have already started your travel and find yourself at an affected destination, we recommend you keep yourself informed via your chosen airline and local authorities.

Current situation in affected countries

The world is gradually starting to open up, and to ensure that our information is correct and up to date, we have chosen to use the service Open Up For Business by Safeture. Follow the link, then click on the circle at the country you are interested in to get the latest information about your destination: https://openupforbusiness.com/